Domestic - BANK

1 week ago
Job ID
2017-64355
Gracewell of Frome
UK-Frome, Somerset
Type
Bank

JOB OVERVIEW

PURPOSE:

 

  1. 1. To promote and maintain a consistently high standard of laundry services to all residents and throughout the Home.
  2. To ensure that care and management of residents’ personal clothing is maintained in accordance with the Company’s brand proposition.
  3. To ensure adherence to relevant aspects of the Home’s infection control policies and procedures.
  4. To undertake a variety of duties within the Home as required, maintaining Company standards and meeting resident needs and preferences.

 

 

KEY PERFORMANCE INDICATORS:

 

  1. The quality, speed and accuracy of Housekeeping services are maintained in accordance with prescribed standards.
  2. Expectations of residents and families / advocates with regard to the housekeeping service consistently are exceeded.

 

 

MANAGEMENT ETHOS:

 

The Job Holder will undertake his / her duties and tasks in accordance with the Company’s ‘Living Values’: -

“We respect that every individual, and the best care experience for them, is unique”

“We believe that the tiny details are the big things”

“Discovery and delivery of the tiny details is the hallmark of highly personalised care”

“Our professional work is led by the principles of kindness, empathy, integrity, respect and trust”

KEY DUTIES AND TASKS:

 

Customer Care

 

Ensure that a personalized approach to resident care and housekeeping services in particular is delivered in accordance with the unique needs of each individual.

 

Ensure that every resident and his / her family / advocates forms a positive impression of the Home’s Housekeeping service.

 

Operational standards

 

Ensure compliance with all Company policies and procedures, regulations and Statutory provisions in the effective operation of the Home.

 

Ensure all items either, residents personal and Home items (e.g. bedrooms, communal areas, etc.) are cleaned in accordance with requirements.

 

Ensure that Company policies are satisfied with respect to the security and safety of residents’ possessions.

 

Maintain a high standard of hygiene and cleanliness in the home.

 

Promote health and safety throughout the Home in general, ensuring a safe environment for residents, employees and visitors, complying will Company health and safety policy.

 

Report all accidents and incidents, taking action as directed.

 

Report immediately any instance of suspected abuse, malpractice or other concern to senior staff and ensure details fully and clearly are documented.

 

 

 

 

 

 

 

 

 

 

 

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